Social media isn’t just for promoting your small business — it can also be a great resource for providing customer service. And this week, Twitter added a location sharing feature that can make it easier for some businesses communicating with customers using direct messages. And Twitter wasn’t the only social ... Read More »

A few nationwide headlines over the past couple of weeks could have small business implications — or at least lessons to be learned. The United Airlines PR disaster is one that might not impact small businesses directly. But it can still teach businesses a few valuable lessons about how to ... Read More »